Support - Step Wars Challenge

Contact Us

Need help? Have feedback? We're here for you.

Email: support@stepwarschallenge.com

Developer: Tyler A.

We typically respond within 24-48 hours.

Frequently Asked Questions

How do I grant HealthKit permissions?

When you first open the app, you'll be prompted to grant access to your step data. If you skipped this or need to change permissions:

Open the Settings app on your iPhone
Scroll down to Privacy & Security
Tap Health
Tap Step Wars Challenge
Toggle Steps to ON

Why aren't my steps syncing?

If your steps aren't appearing in the app:

Make sure HealthKit permissions are enabled (see above)
Check that your iPhone or Apple Watch is recording steps in the Health app
Pull down to refresh on the Home or Activity tab
Try closing and reopening the app
Ensure you have an active internet connection

If steps still aren't syncing after 24 hours, contact us.

How do leagues work?

Every week (Monday to Sunday), you compete in a league of 20 players matched to your activity level:

Top 4: Promotion zone (move up a rank)
Middle 12: Stay in your current rank
Bottom 4: Danger zone (risk demotion)

Your first week is in a "Rookie league" with AI opponents while the system learns your activity level.

What are activity tiers?

Activity tiers (Casual, Active, Athlete, Elite) are based on your average daily steps over 30 days. This ensures you compete against people with similar lifestyles. Your tier is recalculated weekly.

How do streaks work?

You maintain a streak by logging at least one step every day. If you know you'll miss a day, you can use a streak freeze (earned through gameplay achievements). Streaks reset to 0 if you miss a day without a freeze.

Can I change my username?

Not yet, but this feature is coming soon. In the meantime, if you need to change your username, contact us.

Why was I flagged for suspicious activity?

The app uses anti-cheat systems to ensure fair play. You may be flagged if:

You recorded more than 30,000 steps in a single day
Your step cadence exceeded 250 steps per minute
Activity was concentrated in fewer than 3 hours
GPS data didn't match expected movement patterns

If you believe you were flagged in error, contact us with details about your activity that day.

Troubleshooting

App won't open or crashes on startup

Force quit the app (swipe up from the bottom and swipe the app away)
Restart your iPhone
Check for app updates in the App Store
Make sure your iPhone is running iOS 15.0 or later

"Network request failed" errors

Check your internet connection (Wi-Fi or cellular data)
Try switching between Wi-Fi and cellular
Disable any VPN or proxy services temporarily
Sign out and sign back in to the app

Can't sign in or "Invalid credentials" error

Double-check your email and password
If you signed up with Apple or Google, use that method to sign in
Try the "Forgot password" flow if you signed up with email

Account Management

How do I delete my account?

Warning: Deleting your account is permanent and cannot be undone. All your data, progress, achievements, and league history will be permanently deleted.

To request account deletion:

Send an email to support@stepwarschallenge.com
Use the subject line: "Account Deletion Request"
Include the email address associated with your account
We will process your request within 7 business days

Note: An in-app account deletion feature is coming soon.

How do I export my data?

You have the right to access and download your data. To request a copy of your data:

Email us at support@stepwarschallenge.com
Use the subject line: "Data Export Request"
We will send you a JSON file with all your account data within 7 business days

Privacy & Data

Your privacy is important to us. We only collect data necessary to provide the competitive fitness experience. For detailed information about what data we collect and how we use it, see our Privacy Policy.

What data can other users see?

Other users in your league can see:

Your username
Your weekly step total
Your rank badge (Bronze, Silver, Gold, etc.)

They cannot see:

Your email address
Your exact daily step counts
Your hourly step distribution
Any other personal information

Billing & Subscriptions

Step Wars Challenge is currently free to use. If we introduce premium features or subscriptions in the future, we will notify users in advance and provide clear information about pricing and terms.

Feedback & Feature Requests

We love hearing from our users! If you have ideas for new features, suggestions for improvements, or general feedback, please email us at support@stepwarschallenge.com. We read every message.

Report a Bug

Found a bug? Help us fix it by sending us:

A description of what went wrong
Steps to reproduce the issue
Your iPhone model and iOS version
Screenshots if applicable

Send bug reports to support@stepwarschallenge.com with the subject line "Bug Report."

Legal

For legal information, please review:

Still need help?

We're here to help. Reach out anytime at support@stepwarschallenge.com